Shipping and returns

Packaging

Wherever possible I avoid using plastic. I use recycled cardboard/tissue paper and packaging.

Cards are packed in a strong envelope with a cardboard stiffener.

Don't worry your parcels will still look lovely!

Processing time

Some items are made to order and some are in stock, so the time I need to prepare an order for shipping will vary.

Estimated shipping times

United Kingdom: 3-5 business days

I'll do my best to meet these shipping estimates, but can't guarantee them.

Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

International customers

At the moment, only UK customers are be able to check out. If you wish to purchase items and you are not a UK customer, please contact me.

Returns and exchanges

I gladly accept returns and exchanges

Contact me within: 14 days of delivery

Dispatch items back within: 30 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalised orders

  • Perishable products (like food or flowers)

  • Digital downloads

  • Intimate items (for health/hygiene reasons)

Conditions of return

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

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